Terms and Conditions

Use of Platform

By accessing or using our platform, you agree to comply with these terms and conditions. You agree that you will not use our platform for any purpose that is unlawful or prohibited by these terms and conditions.

Copyright:

• To use the Stuff by Jools platform, you are entering into a legally binding contract. By registering an account on Stuff by Jools, you represent and warrant that you agree to be bound by these Terms and Conditions.
• To register an account, you must provide accurate and complete information about yourself, including your name, email address, and phone number. You must also create a strong password to secure your account. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Stuff by Jools reserves the right to suspend or terminate your account at any time if we suspect that you have provided false or misleading information, violated these Terms and Conditions, or engaged in fraudulent or illegal activities on the platform.

You agree not to use the platform in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of our platform. You also agree not to attempt to gain unauthorised access to any part of the platform, or any other systems or networks connected to our platform.

We reserve the right to suspend or terminate your access to the platform at any time, with or without notice, for any reason, including but not limited to your breach of these terms and conditions or your violation of any applicable law or regulation.

Cancellations and Changes to your Order

Please email us as soon as possible at stuff@stuffbyjools.com or call/sms/whatsapp +27 (0) 82 454 2478 should you wish to cancel or change your order.

There is no charge if we have not yet processed your order and payment has not been made.

CHANGES :

Please email or call/sms/whatsapp to discuss.

CANCELLATIONS :

If payment has been made but your order has not yet been processed, we will refund you the full amount*

If your order has been processed and paid for and is awaiting dispatch/collection, we will refund you 75% of the value of the order.*

If the goods have already been dispatched, we will refund you 50% of the value of the order minus the cost of return delivery*. You will not be refunded for the initial shipping costs.

*less $3 (for orders under $100) or less $10 (for orders above $100) to cover banking and accounting charges.

Data Protection

We will never share any of your info with any 3rd parties, under any circumstances.

Our site automatically collects certain information, such as the web browser you use, your IP address and your time zone. We also collect information about the pages and products you view on our site, how you interact on it, and referring sites and search phrases that led you here.

You can request a data deletion of such info at any time by emailing us on stuff@stuffbyjools.com 

Payment

Online payments are safe and secure via the PayStack Gateway and you can choose whether or not to save your card details on their platform.

After a payment has been completed, both the buyer (you) and seller (Stuff by Jools) are notified immediately of the successful transaction.

Damaged Goods

Should you receive your order and one or more of the items have been damaged or broken in transit, please send a pic of the offending item(s) to stuff@stuffbyjools.com or +27824542478 and we will either refund you or replace it/them as soon as possible.