Our refund and returns policy is valid for three working days from receipt of goods and applies to physical goods only. If more than three working days have passed since your purchase, we can’t offer you a full refund or exchange.

Stuff by Jools will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or colour.

Non-refundable and items:

Gift cards
Downloadable software products

To complete your refund or replacement item, we require your receipt or proof of purchase or order number.

Defect & Damage Window: Please report misprints, damaged goods or manufacturing errors within two working days of delivery.

Photo Verification: We require clear photos or videos of the defect so we can file a claim through our print on demand supplier’s dashboard.

No Return Shipping Needed: You do not need to mail physical items back to a return address

Refunds will not be granted for:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is not reported as misprinted or damaged or having manufacturing errors more than three working days of delivery
Where clear photos and/or videos of the item are not supplied

Once your request is received and inspected, we will send you an email to notify you of the receipt thereof. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (to be confirmed on approval).

Late or missing refunds

If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your credit card company or bank as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at stuff@stuffbyjools.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, once your request has been processed and approved, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Should you decide to return your item, you will be responsible for paying for your own shipping costs, which are non-refundable. If you receive a refund, the cost of the initial shipping for that item will be included in your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.